Amliv Sotomayor

FAQ

SHIPPING 
 

-What shipping service do you use? All domestic and International orders are shipped via USPS and come with tracking number. 


 -Do you ship to my country?
 Yes! I ship internationally. -

How quickly do you ship after I’ve ordered?  Orders are shipped within 1-5 business days from the time they are placed. Unless, it's a pre-order or there is a specific time for the release.

When will I receive my order? The time of arrival depends on location and shipping method...  
Domestic:
First Class (1-3 Business days)
Priority Mail (1-2 Days) Includes Insurance*
Priority Mail Express (1 Day) Includes Insurance*
 
International:
First Class (7-21 Days)
Priority Mail (6-10 Days) Includes Insurance*
Priority Mail Express (3-5 Days) Includes Insurance*
 
 

My Package is marked as "delivered" but I can't find it.


If your package is marked as delivered unfortunately there's nothing I can do.
I always recommend asking your neighbors, roommates/family or doorman just in case they're holding the package for you. Sometimes packages are marked as delivered by your postal carrier but they ultimately are not able to deliver it that day. In this case, the package is usually delivered within the next day or so. 
 
 

My package is lost.

Please email me at amlivsotomayor@gmail.com to see how I can help. 
 


PRODUCTS 

I can't find a product in your store anymore. If an item disappears from the store, it means it has sold out and it's not coming back.   


RETURNS 

All orders are final, so please read descriptions before purchasing. But email me at amlivsotomayor@gmail.com and I'll try to help if I can. In the case of an exchange, you're responsible for extra shipping fees.   


CONTACT 

How do I contact you? If you have questions or concerns please email me at amlivsotomayor@gmail.com I'll get back to you ASAP but please keep in mind that this is a one-woman operation and a reply email can take between 1-4 business days.

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